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Vertical CRM and ERP Solutions |
To realize optimum benefits from CRM and ERP solutions, the initiatives need to be carefully planned, implemented and monitored following the organization’s nature of requirements and operation model.
Our process-centric approach and emphasis on best practices makes it possible to deliver compelling CRM and ERP technology solutions that meet your, your clients’ and your end users requirements completely.
From consultation, implementation and rollout, to web enabling, maintenance, support, improvement and version control, our experienced project teams will work with you to identify and implement a CRM and ERP strategy that blends completely with your overall business strategy.
WCO CRM and ERP services model:
Consulting -> Customization -> Maintenance and Support
- An in-depth study of your business processes, nature of clients and target audience
- Performing scope assessment and also providing clear picture of time, costs and resource requirements
- Define goals and objectives clearly and also develop specific strategy for smooth deployment and integration with present business processes
- Provide a clear detailed report on the actual development and implementation processes to ensure that you are involved with every stage
- Draft a business-centric implementation plan to ensure maximum ROI
- Conduct post implementation analysis to ensure that there is no mismatch in expectations and results
- Post-implementation support and application value management
- Version upgrades
Benefits to you:
CRM :
- Increase customer satisfaction
- Improve customer relations
- Maximize customer retention
- Streamline business processes and Automate key business functions
- Increase sales
- Decrease costs
ERP :
- Gain a clear in-depth view of the different organization processes
- Extensively re-engineer business processes to make it more effective
- Integrate business data and intelligence into one secure platform
- Streamline business processes and Automate key business functions
- Manage business processes, procedures and operations more effectively
- Radically improve business ROI
